Customer information

Cancellation & refunds

Contact for cancellation or refunds

Charles Watson trading as The Silent Casebook.
2 Unit 3, Carsgate Road, Inverness, IV3 8EX, United Kingdom.
Email: thesilentcasebook@gmail.com.

Cancel future renewals

Sign in with the account used to subscribe. Open Membership, choose Manage membership and cancel in Stripe's portal before the next renewal. Access continues until your paid period ends, then the first case remains free. If the portal does not work, email support with a clear cancellation request and your purchase email.

Initial 14-day cancellation

You may cancel your first subscription within 14 days after entering the contract and request a full refund of that initial payment, even if you have started playing. We do not ask you to waive this initial cancellation offer. A refunded and ended membership no longer gives paid access.

Email support before the deadline. You do not need to give a reason or use a particular form. We will arrange the refund to the original payment method within 14 days after receiving your valid cancellation request; bank processing may take additional time.

After the initial period

Stopping future renewals does not automatically refund an already-paid month. Contact us about accidental duplicate charges, missing paid access or faulty content. Applicable statutory remedies remain available; this policy does not limit them.

Optional cancellation template

To The Silent Casebook at the contact address or email above:
I give notice that I cancel my Silent Casebook Club subscription.
Purchase date:
Purchase email:
Name:
Date:
Signature, only if sending on paper:

Do not include full card numbers, security codes, passwords or API keys.

Refund processing

Refund requests are handled by support, not automatically by a website form. Cancel future renewals through the portal as well if possible.

Policy version: 10 October 2026.